1. Introduction
Plastipac USA ("Plastipac," "we," "us," or "our") respects your privacy and is committed to protecting personal information you share when browsing our website, requesting quotes, creating an account, or purchasing industrial stretch film and packaging products. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you under applicable United States privacy laws.
By using plastipacusa.com (the "Site") or placing an order, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Site or submit personal information.
2. Information We Collect
2.1 Information You Provide
- Account & profile data: name, company name, email address, phone number, shipping and billing addresses, and password credentials.
- Order & commercial data: products ordered, quantities, pricing tiers, purchase history, tax-exempt or reseller details you voluntarily provide, and related communications.
- Contact & quote forms: information submitted through quote requests, support inquiries, or email to contact@plastipacusa.com.
- Payment-related identifiers: when you check out, payment card details are collected and processed by Stripe (see Section 4). We do not store full payment card numbers on our servers.
2.2 Information Collected Automatically
- Device & usage data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
- Cookies & similar technologies: session cookies, preference cookies, and analytics or security cookies as described in Section 5.
3. How We Use Your Information
We use personal information to:
- Process, fulfill, and support orders for industrial stretch film and packaging products;
- Create and manage customer accounts and authenticated sessions;
- Respond to quote requests, sales inquiries, and customer support;
- Process payments and prevent fraud in coordination with Stripe;
- Communicate order status, shipping updates, and service-related notices;
- Improve Site performance, security, and user experience;
- Comply with legal, tax, accounting, and regulatory obligations; and
- Send commercial communications where permitted by law (you may opt out of marketing emails).
4. Stripe Payments & Payment Processors
Online payments are processed by Stripe, Inc. ("Stripe"). When you submit payment information, it is transmitted directly to Stripe using industry-standard encryption. Stripe may collect payment card data, billing address, and fraud-prevention signals according to Stripe's own privacy policy available at stripe.com/privacy.
Plastipac receives limited payment metadata from Stripe (for example, payment status, last four digits of a card, card brand, and transaction identifiers) necessary to confirm orders, issue invoices or receipts, handle disputes, and maintain financial records. We do not sell payment card information.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain secure login sessions and shopping cart state;
- Remember preferences and improve Site functionality;
- Measure traffic and diagnose technical issues; and
- Support payment security and fraud prevention.
You can control cookies through your browser settings. Disabling certain cookies may affect Site features such as checkout, account login, or cart persistence. Where required, we will provide additional notice or consent mechanisms for non-essential cookies.
6. How We Share Information
We may share personal information with:
- Service providers: payment processors (Stripe), hosting providers, email delivery tools, analytics vendors, and freight carriers needed to operate the Site and deliver orders;
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets;
- Legal & safety: when required by law, subpoena, or to protect the rights, property, or safety of Plastipac, our customers, or the public; and
- With your direction: when you ask us to share information with a third party.
We do not sell personal information for monetary consideration. We do not share personal information for cross-context behavioral advertising as those terms are commonly defined under U.S. state privacy laws, except as disclosed and permitted.
7. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including:
- Order & transaction records: typically retained for at least seven (7) years to satisfy tax, accounting, warranty, and audit requirements;
- Account data: retained while your account remains active and for a reasonable period thereafter for security, dispute resolution, and legal compliance;
- Contact form submissions: retained for as long as needed to respond to your inquiry and for related business records; and
- Server & security logs: retained for a limited period consistent with security and operational needs.
When retention is no longer required, we will delete or de-identify information in accordance with our internal practices, subject to legal holds or legitimate business needs.
8. Security
We implement administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections (HTTPS), access controls, and payment processing through PCI-DSS compliant providers such as Stripe. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Your Privacy Rights (United States)
Depending on your state of residence (including, where applicable, California, Colorado, Connecticut, Virginia, and other U.S. jurisdictions with consumer privacy laws), you may have rights to:
- Request access to or a copy of personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information, subject to legal exceptions;
- Opt out of certain processing or targeted advertising, where applicable; and
- Appeal a denial of a privacy request where state law provides that right.
To exercise these rights, email contact@plastipacusa.com with the subject line "Privacy Request." We may verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law.
10. Children's Privacy
The Site is intended for business and industrial purchasers age 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
11. International & Cross-Border Customers
Plastipac primarily serves customers in the United States. If you access the Site from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your jurisdiction.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the latest revision. Continued use of the Site after changes become effective constitutes acceptance of the updated Policy.
13. Contact Us
Plastipac USA
Email: contact@plastipacusa.com
Phone: (956) 400-3683 / (956) 400-6563
Related policies: Terms of Service, Refund Policy, and Shipping Policy.